Process Improvement Services
We are able to offer a wide variety of services to help our clients with their IT processes. Our portfolio includes:
- ITIL Process design, assurance and governance
- Change management - assessing current performance
- Service development - business alignment, definition and improvement
- Process problem analysis and remediation
- Key Performance Indicator selection and management
- Business analysis and design - Data modelling - Process modelling
- Operational readiness assessments
- Business Continuity Management - policy creation, strategy and implementation
- Disaster Recovery - planning and implementation
- Supplier performance reviews
Skills
Our consultants have many years of practical experience of delivering process improvement, both as line managers in blue chip organisations and as consultants advising our clients.
The skills we are able to use to the benefit of our clients include:
|
|
Case Studies
Continuous Improvement
We use the four stage Itica process to drive the continuous improvement cycle with our clients.
Discover:
Establish the business imperatives.
Define:
Establish the key performance indicators to be used.
Decide:
Create the strategy and plan the activities.
Deliver:
Implement the improvements and measure performance.
The measures feedback into the strategy to drive further improvements and the cycle continues.
Benefits
|
|
