Commercial Services
Our commercial services are provided by consultants with many years experience of successfully managing IT suppliers in large blue chip environments.
The areas where we assist our clients include:
- Supplier governance
- Contract risk assessments
- Market price reviews
- Contract audits
- Planned negotiations
- IT budget analysis
- Cost reduction strategy
Supplier Management
Organisations often experience difficulties with their IT suppliers that are not related to the actual technology itself, but are caused by mismatched expectations.
Itica has developed a comprehensive supplier governance model to ensure that our clients receive the IT services they need.
Itica Supplier Governance Model
| Strategy | Objectives - Policies - Procedures - Integration |
| Relationship | Resources - Capabilities - Behaviours - Roles |
| Planning | Reports - Forecasts - Communication |
| Review | Information - Continuous Improvement |
| Commercial | Pricing - Billing - Assets - Risk and Reward |
There are nine key questions to ask when assessing the current level of IT contract risk in any organisation:
- Are contracts easily located should they be required?
- Are all contracts correctly approved and signed?
- Have unexpected cost increases been incurred?
- Is contract ownership and accountability clearly defined?
- Who ensures that suppliers meet their contractual obligations?
- Are Service Levels appropriately managed?
- How are risks that your contractual relationships attract mitigated?
- What are the contingent liabilities associated with each contract?
- Are all of your IT services covered by current, appropriate contract?
Itica helps clients to build robust processes to manage the risks in their IT contracts.
Benefits
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