case studies

Shown below are case studies of some of our completed assignments.

We sign confidentiality agreements with all our clients and do not breach this confidentiality by naming clients on our web site. All of the clients in the case studies are happy to discuss the assignments we have completed. If you would like to contact a client to discuss any of the case studies, please contact us.

 

Commercial Services

Our clients range from FTSE 50 companies to SME businesses in a variety of sectors. They share a need for a structured professional approach to their IT provision, but do not need to maintain the skills we can supply on a permanent basis.

Itica supply skilled consultants as and when the clients require them.

Shown below are case studies from our Commercial services practice:

Case studies by practice area

 
 
  Global Network Renewal

Itica lead the network service renewal process for a Global Professional Services Organisation.

We took the client and supplier through a structured process that reduced costs for both organisations and delivered improved services to the client.

    Benefits delivered
  • Savings of 23% over current spend
  • Opportunity savings of over £500,000
  • Demonstrable service improvements
  • Return on Investment of 666%
 
 
  IT Governance

The relationship between the client and their IT Outsource supplier had broken down. Itica created a Governance regime for the client to manage the IT Outsource supplier and also manage the provision of IT internally.

    Itica Governance Framework
  • Strategy
  • Relationship
  • Planning
  • Review
  • Commercial
 
 
  Cost Savings

Itica has achieved cost savings for our Clients during many assignments whilst also delivering many other key benefits.

This Case Study gives examples of the cost savings we have delivered.

    Savings delivered
  • Infrastructure Outsourcing     - 50%
  • Global Network Services       - 20%
  • IP Telephony                        - 44%
 
 
  Supplier Governance

Supplier Governance is fundamental to the success of all IT service agreements.

This Case Study describes how the Itica Governance framework is being used on a complex outsource agreement.

    Itica Governance Framework
  • Strategy
  • Relationship
  • Planning
  • Review
  • Commercial
 
 
  SAP Contract negotiation

Itica negotiated a SAP contract for an existing client and played a key role in the Governance of the implementation.

The Itica Contract Framework was used to manage the process and resulted in a fixed price being negotiated and a successful implementation.

    Itica IT Contract Framework
  • Governance
  • Deliverables
  • Service Management
  • Price Protection
  • Commercial Terms